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Shipping Vitamins, Supplements, Herbs and More To Canada

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Where does eVitamins ship from?
All orders placed with eVitamins will process and ship from the United States. eVitamins warehouse is located in Shelby Township, Michigan.

Shipping Cost & Transit Times
The shipping cost and transit time of your order will depend on the total weight of your order and is based on the method of shipping you select at the time of checkout. To see a full list of available shipping methods and options, please add the desired products to your shopping cart and then use the Shipping Calculator in the basket.

Processing Time
If you have never placed an order with eVitamins before, your first order may be slightly delayed until we can verify your information. We do this to protect you against fraud and verify that the card being used to place the order is from the actual card holder. Please know that once you have gone through our initial screening process, subsequent orders are usually much faster to process.

Payment Methods
Pay By Credit or Debit Card
Visa, MasterCard, American Express, Discover, Diners Club, and JCB.

Pay By Bank Transfer or Wire
Please contact us for more information.

Other Methods of Payment
We also accept payment by Paypal, Amazon Pay, and Alipay.

As eVitamins is a United States based company, we bill all our customers in U.S. Dollars and allow the customer's card issuing company to process the conversion. The pricing that we offer in local currency is a close approximate (based on exchange rates at the time of purchase). The card issuing company will then process the transaction from your account utilizing the exchange rate that they are currently offering. That amount may slightly differ from the rate of exchange that we are showing on our site. Your card issuing company may also charge you a conversion fee. eVitamins is not responsible for these fees.

Customs & Country Regulations
Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don't ship prohibited products into Canada, it is up to you to double check your country's import policies before ordering. Shipping vitamins and supplements into Canada is regulated by Health Canada. Due to Canada's import regulations, some products may not be available for purchase. If a product is restricted to Canada, this will be noted in the cart along with instructions to remove that product before you’ll be able to complete your purchase. Please note that Canada sometimes prohibits the importation of more than a 90 days’ supply of some dietary supplements (Canadian Natural Health Products) in a single order. Please know that while eVitamins can not guarantee our import restrictions are up to date. It is the responsibility of the customer (you) to make sure your the items you are ordering comply with the import regulations of Health Canada. Orders that are seized by your local customs can not be refunded. For more information on the policies of Health Canada, click here.

Duties & Taxes
Regardless of which carrier you choose to ship with, you pay no import duties when bringing your order into Canada. Because of the Free Trade Agreement between the US and Canada, you are able to order up to $2,500 CAD without incurring any import duties, HOWEVER, you may be required to pay HST taxes or GST taxes. These taxes may or may not be collected by your local delivery carrier upon delivery of your package.

Incorrect Address
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.

Package Loss
Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you must contact our customer support department at help@evitamins.com and report it as lost to us within 60 calendar days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that hasn't been reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.

Returning Items
If your parcel is being returned to sender due to any reason such as : Unclaimed, Incomplete/Insufficient Address, Denied Entry by Customs, Prohibited/Banned items, or being Refused only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. Before a refund is granted, the parcel must be checked in at our facility. You may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

Disclaimer
eVitamins cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As eVitamins is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from eVitamins, you agree to our policies above. eVitamins reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

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Statements made about specific vitamins, supplements, procedures or other items sold on or through this website have not been evaluated by eVitamins, Health Canada or the United States Food and Drug Administration. They are not intended to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only. As always, please consult with a licensed doctor or physician before starting any diet, exercise or supplement program, before taking any vitamin or medication, or if you have or suspect you might have a problem.

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