Returns and Refund Policy
We want you to be completly satisfied with your purchase. If for any reason you are unsatisfied with your purchase, simply send the un-opened item back within 90 days of your order's ship date and receive a full refund (less the shipping costs).
What if I need to return an item after 90 days?
Unfortunately items that are over 90 days from the ship date are taken back on a case by case basis. ALL returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package.
What if my item has been opened?
Items that have been opened are not eligible for a refund.
What do I do if I receive a damaged, expired or incorrect product?
If you receive damaged, expired or incorrect product, you must contact Customer Service within 48 hours of receiving your products. Contact customer service to receive an RMA number. Please have your order number from the enclosed invoice available. Products should be inspected immediately once delivered and any problems with damages or expired products need to be called in within 48 hours of delivery.
How long will it take to receive a credit from my return?
We process returns daily (Monday-Friday). As soon as we receive your item, we will process your return. If a credit is to be issued, you should see the credit come through within 3-10 days, depending on your bank's procedures and how quickly they process the credit.
Do you issue In-Store Credits?
We try to issue in-store credits as much as possible. If you'd rather receive the money back instead of having an in-store credit, simply let us know and we will refund you based on your method of payment.
To send an item back, simply follow these steps:
Log in to your account to obtain an RMA number. ALL returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return, a 25% re-stocking fee will automatically be applied.
Write your RMA # on the outside of your package and mail it to:
51260 Danview Technology
Shelby Township, MI 48315
Your return will be processed immediately after we receive it.
More things to know...
All returns of "duplicate items" (items previously returned by the same customer from a previous order) are subject to approval. We will not be responsible for shipping and handling on returned items. We recommend using UPS, FedEx or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse. Please know that we are unable to issue checks or cash back for returned products. Items that can not be refunded directly back to your method of payment will receive an in-store credit.